Welcome to Himalayan Brews. We are committed to providing a seamless shopping experience and ensuring your order reaches you quickly, safely, and securely. Please review our shipping policy to understand our procedures, timeframes, and terms.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
  • Custom Orders: Processing may take additional time for customized or bulk orders. You will receive an estimated processing time when the order is placed.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Most orders are shipped using standard ground services. Delivery time ranges from 3-7 business days within India, depending on your location.
  • Express Shipping: For faster delivery, we offer express shipping options for an additional fee. Delivery takes approximately 1-3 business days within India.
  • International Shipping: We currently offer international shipping to select countries. Delivery times vary based on location and customs regulations.

3. Shipping Rates

  • Standard Shipping: Free for orders over ₹500 within India. Orders below this amount incur a small shipping fee based on location.
  • Express and International Shipping: Rates are calculated based on package weight and destination at checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package’s status.

5. Shipping Restrictions

  • We aim to reach as many customers as possible. However, there may be areas or regions where we are unable to deliver due to logistical constraints. If you’re unsure whether we can deliver to your location, please contact us before placing your order.

6. Lost or Delayed Shipments

  • While we do our best to ensure timely delivery, occasionally, packages may be delayed due to factors outside our control (e.g., weather, courier delays). If you believe your shipment is delayed or lost, please contact us at yamunakhadi@gmail.com, and we will assist you in tracking your package.

7. Order Issues and Returns

  • Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
  • Returns: Please refer to our Return Policy for more details on eligibility and the process for returns and refunds.

8. Contact Us

  • If you have any questions about your order or our shipping policy, feel free to contact us at:
    • Email: himalayanbrew@gmail.com
    • Phone: +91 749-49 514-06
    • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM

Thank you for choosing Himalayan Brews. We are dedicated to bringing the finest herbal teas from the Himalayas straight to your doorstep.